I'm using Explorer 8642HD. It started to reboot by itself multiple times today. It showed HdEr where it supposed to showed the time.
After checking other posts, I think the Hard drive failed. For the time being, can I stop the PVR from rebooting, almost every hour?
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You may want to check to see if the signal to the 8642 is OK. See the following post on that topic:
If the rebooting continues after confirming that the signal is OK, then you may wish to disconnect the iHDD, or replace it. Here's a thread on that topic:
It may not be worth spending anything on the 8642 since it's so slow, so you could either consider getting a used 9865, or switching to IgniteTV.
Here's a thread listing all the things to be aware of if purchasing used.
Thanks so much for prompt reply. I shall try to disconnect the HD and see it works or not.
You may want to check the signal first since it shouldn't be rebooting all the time due to an iHDD failure. Call Rogers and have them check the signal in your home/neighbourhood. They can do this remotely. Or you can check it yourself per my link in the previous post.
Does anyone know where I can repair Rogers Nextbox 3.0 9865 HD PVR in Vaughan, ON? I found a place in Scarborough that will do it for $105 or less - but they are far and their hours aren't convenient for me at all.
Help! My PVR no longer records full episodes, only a portion and I own the box. I've already had a truck roll, rebooted and a factory reset - and it has not improved it. Since I've paid off my box, I no longer have a warranty.
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The only one I know is the one in Scarborough:
http://thecsi.com/contact/index.html
If the box functions as a tuner but doesn't record well, you can consider swapping out the iHDD yourself. Do you hear loud ticking sounds or something similar indicating a failing hard drive? Does the unit record live TV OK?
Just make sure it's not a signal problem at your home or in your neighbourhood. See:
If you hear the clicking/ticking sound that is the head moving back and forth trying to read information from the drive. At some point it may "give up" and skip ahead and be able to find a readable part of the hard drive again. I assume that it did this when you were watching a recording or pausing live TV as it shouldn't "freeze" when simply watching live TV, although you may hear the clicking/ticking as that live programme is always being recorded.
In terms of which drive to purchase, see the last few posts in the thread link I already provided. The "Purple" or "Black" WD drives are typically best for this application. Canada Computers is one place to purchase, although there are others. The iHDD replacement process is not for technophobes, but can be done by patient, skilled amateurs.
You mention WHPVR. I have the following comments/questions.
1. Is this the only PVR in your WHPVR setup?
2. If you have another PVR you could use that for your recordings and access them from this PVR and the other boxes in your setup.
3. When you encounter the problem are you viewing the PVR directly or via another box in another location in the home?
4. Did you check your signal strength yourself?
5. Since the PVR has been part of WHPVR and since these PVRs are now about 6 years old, it's certainly very possible that the iHDD is failing. Many start to fail around 3-5 years with hard use.
6. You could consider purchasing another used 9865 from someplace like Kijiji, but who knows how well that will work out. If you decide to go that route, read the tips in the following post:
You could consider switching to IgniteTV, but read the threads on IgniteTV in this forum first as some people have some issues...
Hi there, in response to your questions please see below in red
1. Is this the only PVR in your WHPVR setup? this is our only PVR. I own an HD8600 and rent an HD 4xxx series.
2. If you have another PVR you could use that for your recordings and access them from this PVR and the other boxes in your setup. I thought my HD8600 was a PVR but apparently not.
3. When you encounter the problem are you viewing the PVR directly or via another box in another location in the home? I tested last night and directly from the PVR it skipped forward like mentioned previously when I left it. When I watched on a diff tv attached it didn't seem to always skip forward.
4. Did you check your signal strength yourself? How do I do that? The tech showed me on his computer that it was GREEN coming in...I don't know how to check on my own.
5. Since the PVR has been part of WHPVR and since these PVRs are now about 6 years old, it's certainly very possible that the iHDD is failing. Many start to fail around 3-5 years with hard use. Its about 2.5 years old - about 6 months past paying it off.
If swapping out is going to be expensive - then I would look at probably returning my rental HD box and swapping it for a PVR. It will cost me though $20 more a month than I'm paying because of discounts falling off when making account changes instead of the $12 extra a month I should be paying. My friend offered me her old 8642 but I don't know the quality of it. It would save me money by taking the $12 rental fee off since you no longer have to rent at least one box - but I would also loose my discount - so I would only be saving maybe $4 a month. From my understanding Ignite will cost me a lot more to get three tvs on. Yes only $5 for each additional TV but the programming and the box are a lot more. The voice activated feature is also a deterrent with two young kids! lol - I really don't need my tv turning onto sesame street all day.
wrote:
2. If you have another PVR you could use that for your recordings and access them from this PVR and the other boxes in your setup. I thought my HD8600 was a PVR but apparently not.
4. Did you check your signal strength yourself? How do I do that? The tech showed me on his computer that it was GREEN coming in...I don't know how to check on my own.
5. Since the PVR has been part of WHPVR and since these PVRs are now about 6 years old, it's certainly very possible that the iHDD is failing. Many start to fail around 3-5 years with hard use. Its about 2.5 years old - about 6 months past paying it off.
2. The 8600 is a "hobbled" 8642 which no longer acts as a PVR.
4. See the following link:
" For 9865 (NextBox 3.0) & 8642 (NB2.0) & 4642 with latest firmware, tune to a channel andusing the remote:
1) Press and hold the Exit key for two seconds until the power LED flashes on the front panel of the PVR
2) In quick succession, press the down arrow button twice, then press the 2 button. This will get you into the diagnostics section where you can browse all kinds of information. Press Exit to leave diagnostics.
On Summary page 1 of 8, The "Power" should be between -10 and +10, with zero being about optimum (for digital stations). If the level is below -10, you'll see the number change to "orange" for "warning". On the same page is the Signal/Noise ratio. The S/N ratio is good if it’s at about 35 dB or higher, although a good HD signal can be received with slightly lower numbers. If your S/N is around 30-32 (or less) though, that could be a source of problems."
5. Look at the bottom of the 9865. You'll see a manufacturing date there. It's probably 5-6 years old. I also thought the "rent to buy" was 3 years...
When will Rogers supply BBC in HD?
Thank you when I will check this out tonight!
Out of curiosity would this be the correct WD purple hard drive to get? It says Surveilance which is confusing....but Amazon has it for what I believe is a great price compared to what Canada Computers sells its for.
The link you provided is US$ (Amazon.com, not ca.). The CC price is therefore the same and you get a warranty and can take it back, etc.
https://www.canadacomputers.com/product_info.php?cPath=569_15_1086_210_212&item_id=108364
Here's the explanation of the purple drives for DVRs, etc:
Note that when checking your SS/SNR try a few different channels from low to high numbers.
Hello
It's definitely a bonus to be able to view content in HD quality! It can often make for a better entertainment experience. 
I regret to advise that there haven't been any updates on if and when BBC Canada will be made available in HD. If we hear anything, we will let the Community know. You may also continue to keep an eye on Rogers.com for any updates as well.
Thank you,
RogersLaura
I want to add another login so that I don't have to keep re-logging in to the Rogersanyplacetv webpage or app. It's super annoying that you keep getting kicked off but that's another issue. I want to let my husband or kids login on their own. How do you add one? Or can you only have the 1?
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This is 2019. Today we expect HD resolution on everything we view on TV. SD is only acceptable on little kitchen TVs or 2" smartphone screens. Providing only SD is truly penny-pinching.
Hey
Welcome to the Rogers Community Forums and thanks for posting!
Getting kicked out would be super annoying. The website would require you to log in from time to time for security. However, the app shouldn't give you too much trouble unless you change your password. Have you tried clearing the app's cache?
To answer your question, you can only have the one login tied to your MyRogers credentials.
RogersTim
i hear ya, i just bought a fire stick 4k hoping to use anyplace tv on it .. well it dont work, but bell has one, waiting for a call back from bell now.. this could mean goodbye to rogers!