Sounds like yet another BAD install. 
With the router that close.. there SHOULDNT be an issue with signal? But that being said, there could be some form of interference.
You would really be surprised what can cause this.. having a portable phone main base plugged in between the devices. Even pipes in the walls! (My front bathroom is like 10 feet from one of my access points, but the signal SUCKS, since there is the laundry room, and the wall there is the one that takes the copper pipes upstairs, inbetween)
BUT, that should be something that the techs doing the install should be checking.
Make sure it connects to the wifi? Sure.
But they need to check the SIGNAL as well.
(Same goes, they should be checking/tweaking the modem signal as well).
I know it seems like I am defending them.
But I am only posting this from my experience.
I do not experience 9/10 of the problems experienced here.
But I had an AWESOME tech. He was there for over two hours, but we tweeked the signal on the modem to be pretty perfect. Made sure there was good wifi range around the house (we installed the Eero mesh), and made sure each box was connecting right, etc.
There were some major playback from the PVR issues going back, which were global. Everyone was experiencing it. But generally those have been resolved.
I dont usually have an issue running multiple at the same time. Often will have the TV running, my son on Netflix, myself gaming online, and even downloading at the same time.. and the TV does not seem effected.
I only bring up some of the stuff above.. as switching wont always FIX things.
Going to bell Fibe.. its a IPTV as well. So if there is any issues with the bell lines/modem... could run into the same things. The TV boxes (i think outside of the main PVR one?) are all wireless. So again if there are any wireless signal/range issues.. same sorts of things can happen.
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
For a good Ignite TV experience, it’s absolutely crucial that your Rogers Internet connection works well. If your modem stats are showing a large number of Uncorrectable Codewords, your picture quality will suffer and you’ll run into all sorts of glitches when watching live and recorded content.
Your home network also needs to be rock solid. Prior to the Ignite TV installation, I already had my own working Wi-Fi mesh network; I knew it worked and that I had excellent coverage. Strangely, a few of the Xi6 boxes reported poor Wi-Fi connectivity and the Rogers install tech offered to install a range extender to fix the poor signal. I knew that poor signal strength was definitely not the problem and that adding a range extender would likely cause even more problems, so I declined. (I’d switch to a wired connection if I could not resolve this.) Later, a few hours after the install tech left, the Xi6 boxes started dropping off Wi-Fi, so there was definitely a real problem somewhere. It turned out that even though I had Wi-Fi disabled on the XB6 gateway, its radios were still active and transmitting on the same 2.4 and 5 GHz channels as my mesh network. (The SSIDs were hidden but you could still see the traffic with the right tools, and that interference was making my Wi-Fi network unstable.) Rogers’ tech support confirmed that this was normal and told me that they could not completely disable Wi-Fi on the XB6. Fortunately, I was able to find an alternative solution on my own and just changed the channels that the XB6 was using. With my Wi-Fi network stable again, Ignite TV has been working well and the picture quality has been great. Better than Fibe TV and better than Digital Cable.
During the first week, I ran into a few other issues as well (some provisioning issues on Rogers’ side and a billing issue) but they were all taken care of quickly with a simple phone call. Rogers’ technical support and customer care teams have been excellent.
I’m not saying that Ignite TV is perfect (it’s not) but I’m certainly not seeing the problems that you are seeing.
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
I still see PVR issue and 3 dots from time to time but my voice mail indicator is fixed.
I don't agree that Bell have similar issues.
My friend down the street from me using it for over 1 year. TV is flawless. We watched Raptors in 4K which was impossible to watch on my ignite TV!!
I have done everything possible including Sr. Tech all the way to OFP ...
I'll move to Bell as soon as gigabit is available in my area.
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
I didnt say HAVE, i said could have.
Again, all depends on the setup.
My brother in law, they have Fibe. Their main box which is wired works fine... but their other box in basement, always has problems. (they own an ancient house.. so a ton of interference issues).
In the end, every person has to compare what is available to them, and what might work best.
(again, each way, can have bad setups, bad signal, bad techs).
For some its not so always simple either
EG: My area has been on the 'coming soon' list for fibe for almost 6 years.. and even the closest subdivision to us only gets a max 25mbps. There really are not any other options sometimes for others
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
wrote: I didnt say HAVE, i said could have.
Again, all depends on the setup.
My brother in law, they have Fibe. Their main box which is wired works fine... but their other box in basement, always has problems. (they own an ancient house.. so a ton of interference issues).
In the end, every person has to compare what is available to them, and what might work best.
(again, each way, can have bad setups, bad signal, bad techs).
For some its not so always simple either
EG: My area has been on the 'coming soon' list for fibe for almost 6 years.. and even the closest subdivision to us only gets a max 25mbps. There really are not any other options sometimes for others
I don't use wifi for anything beside ipads in the hose...and nest
all TV boxes and mac/pc's are hard wired.
No issue with internet so far..
its the TV that have issues/ its Rogers back end.
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Broken cable line in house?
Wondering if someone can answer this question. I have two nextbox pvr’s in my house. The one in the basement is working fine, the one in my living room will not show any channels, but will show recorded content. It also brings up the full guide for the tv channels, but shows all the channels as being “unauthorized”. A tech was here today and told my husband the that line to the living room box is broken somewhere inside the house and that we might have to get an electrician to fish another line through.
How can it be showing the guide, if the cable line is broken? Wouldn’t the guide not show up if it didn’t have any signal?
***Added Labels***
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Re: Broken cable line in house?
Hey
Welcome to the Rogers Community Forums and thanks for your first post! 
Where some of the features are working, I would be wondering the same. It is possible the signal is strong enough to load the guide information, however, not strong enough to provide all your channels. We should be able to run a new coaxial cable from an alternative location to get you up and running though.
You can reach out to us via PM @CommunityHelps and we can test your signal and make sure there isn't something we're missing. Please click HERE, for instructions on how to send a PM.
Regards,
RogersTim
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AnyplaceTV Channels Vs Digital TV Channels
Hello I wanted to know why I can get some channels on the app AnyplaceTV but can't get those same channels on my digital TV?
*Added Labels*
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Re: AnyplaceTV Channels Vs Digital TV Channels
Some of those thing on there are on demand.. so any general TV license may include watching some of them via on demand (but usually is not complete all episodes)
Depending on your TV package, you may not have the license to watch those ones live?
(Well, I guess there is always the 'box' issues too. If you have an SD box, may not be able to get a channel which is only available in HD only. Or boxes like the DTA which only allow selected basic channels)
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
It may be a rogers infrastructure issue issue, yes. Something causing overall internet issues in your area.
Even if hard wired on the Ignite boxes.. if the internet is an issue.. then could cause TV issues.
As I have stated before.. I am only saying this, due to myself NOT experiencing 9/10 of the issues that others are having.
Which means that the BACK END as a whole, is/should be working just fine.
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Re: Broken cable line in house?
As Tim said.. it might be enough to get some very basics, very low signal, enough that some basic things like the guide data may load, etc.. but not strong enough to load the channels themselves.
As he mentioned.. Rogers themselves can SOMETIMES do something.. but not necessarily how/what you want the cable to go.
They can run a line along the outside the house, and through the wall (assuming thats the right wall), then can run a cable inside along the baseboards, etc.. but again not really what people want.
Unfortunately they are not able to do any fishing of lines through the house. Likely due to liabilities, etc.
Which is why they recommended getting an electrician who is, to do it.
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Re: IGNITE TV vs CABLE/DIGITAL - IGNITE LOSES
wrote: It may be a rogers infrastructure issue issue, yes. Something causing overall internet issues in your area.
Even if hard wired on the Ignite boxes.. if the internet is an issue.. then could cause TV issues.
As I have stated before.. I am only saying this, due to myself NOT experiencing 9/10 of the issues that others are having.
Which means that the BACK END as a whole, is/should be working just fine.
The IPTV back-end infrastructure is distributed, so it's possible that one region could be experiencing issues that another is not.
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Re: CTV Kitchener Channel 12 Waterloo Region
Bumping this post up because starting June 10 Global channel 3 in Waterloo Region is now Pro Logic also. I contacted CTV Kitchener and was told that Dolby Digital 5.1 is being sent from Toronto to Rogers Kitchener. Rogers tells me it's the broadcasters problem and decision to switch the audio feed. Can anybody from Waterloo Region that has a AV Receiver check these 2 channels to see what digital audio feed they are receiving? Thank you.
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Re: Nextbox3.0 freezing on playback
IT IS THE BOX, IT IS NOT THE SIGNAL!
I have 2 Nextbox 3.0 PVRs. Both work perfectly while watching cable programming. One freezes up during recorded program playback and the other one plays recorded shows perfectly. The problem with the bad box started recently, since about March 2019 and is now happening more and more frequently.
After reading post in this thread and others, I am absolutely convinced it is a box problem. I am reluctant to restore to factory settings since I will lose many of my favorite programs that I have yet to watch.
If there are any solutions, I am quite eager to know. This is time sensitive since I am running out of hair to pull out!
Mike R.
London, ON
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Re: Nextbox3.0 freezing on playback
1. Try swapping the location of the boxes to see if the problem follows the box (then it's the box) or stays in the same location (then it's a signal issue).
2. Try doing "pause live TV" to see if the recording instantly goes "bad" as compared to watching "live".
3. Check the signal at the boxes on various channels - different home locations can have different signals. See the following post on that topic:
4. If you can conclusively prove that the box is the problem (hard drive) you can replace the iHDD, however, you'd lose the recordings on it. You could try a factory reset first. See link below:
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Re: TSN 1, 2, 3, 4 & 5 Related Questions
I have basic cable.im paying 75 dollars but i only have 1 tsn.WHY?
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Re: TSN 1, 2, 3, 4 & 5 Related Questions
Because only one TSN feed is available in basic cable.
More specifically, your regional feed. You may also be able to receive TSN2, depending on your cable package.
If you have a digital cable box (i.e. some form of NEXTBox), you should be able to get all the TSN's at 494-498. If you only have a digital adapter and cannot access those channels, then you're limited to the single regional feed.
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Re: TSN 1, 2, 3, 4 & 5 Related Questions
Pvr is also from rogers,i bought it at rogers store.Why do i need to have a nextbox.Thats not fair and its a thief.
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Re: TSN 1, 2, 3, 4 & 5 Related Questions
I pay 75 dollars for my tv
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Re: TSN 1, 2, 3, 4 & 5 Related Questions
wrote:
Pvr is also from rogers,i bought it at rogers store.Why do i need to have a nextbox.Thats not fair and its a thief.
A PVR is a "NextBox" (unless it's the really old SA8300HD). What is the make/model of your PVR? You should be able to get TSN on Channels 494-498.
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