OLDYELLR wrote:Could it be your Motorola DCX3400-M box?
No. Had it replaced recently (hardware failure) and the situation is no different on the DCX3510 (and no I dont think its endemic to the DCX series in that, a year ago, this was not an issue).
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Re: TCM HD aspect ratio problem
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Re: TCM HD aspect ratio problem
OLDYELLR wrote:I wish someone else in the Atlantic Canada region would pipe up on this.
I beleive user whatnext, who coroborated the issue in an earlier post, is Atlantic.
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Re: TCM HD aspect ratio problem
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Re: Frustrating Customer Service
Wow really? Have things changed recently?
A few years ago, I bought a Standard Definition Set Top Box from a Rogers Authorized Store, as well when we bought a new HDTV, we were offered a Rogers HD receiver for a discounted price. BOTH times I had to call Rogers Cable Customer service, gave them the Serial Number from the Scientific Atlantic Set Top Boxes, and they were successful in adding them both times to my account.
So has things changed where the actual retail store is now calling Rogers to activate the box for you?
I actually had NO PROBLEM calling in myself to activate them, I actually believed this was pretty normal.
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Re: TCM HD aspect ratio problem
Any update? Has the OP (or anyone else who experiences this issue) called in to Rogers Cable Technical Support and report a problem with this channel?
Does rogers call centre agents have some kind of system that guides them what to troubleshoot during the call and how to escalate it appropriately if they are unable to? This might be an issue with Rogers Master control, or even the broadcaster itself but its Rogers job ultimately to action this.
Does rogers call centre agents have some kind of system that guides them what to troubleshoot during the call and how to escalate it appropriately if they are unable to? This might be an issue with Rogers Master control, or even the broadcaster itself but its Rogers job ultimately to action this.
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Re: Frustrating Customer Service
Process hasn't changed, but Store has their own support group that can do just that.
However the complication starts when the box is "Mia" in system and only store has the inventory details for it.
Store in the end, ends up having the upper hand and resolving the issue, not all activation (yours seemed to be straight forward to be honest) are simple - unfortunately.
Things haven't changed. Activation of boxes and removal of the old box is still same processed. I think its just more heavily pushed on Store to complete the process now. Since it was the standard process I believe for a while.
No one should be calling in to have the boxes changed after they have visited the store. All should be completed there.
It just ended up being complicated for bullzie and that should have never happened.
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Re: New Nextbox Navigator
I had expected one of three responses:
A community manager is not high enough up the food chain to release that kind of information.
or
I'll check with the development team and get back to you.
or
Thank you for your feedback. We are always looking to improve your experience with Navigatr.
My only intention in putting all the issues into one post was to help the community. In fact, I was hoping to do posts which outline the workaround for as many of the issues as I could. I found the Facebook complaints and the rote responses from Rogers especially upsetting. Assuming there will not be a rollback, there needs to be an easy way to share "best practices" on how to get by with Navigatr as best as we can, at least until there is a new release with fixes or enhancements. Unfortunately, to make it easy for people to find the workarounds, they would need to appear in the "sticky" section of the thread, and that would require cooperation from a moderator I guess.
Do you support doing this, or do you think Rogers should be the ones documenting workaround instructions?
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Re: New Nextbox Navigator
roxandtreez wrote:...I had expected one of three responses:
A community manager is not high enough up the food chain to release that kind of information.
or
I'll check with the development team and get back to you.
or
Thank you for your feedback. We are always looking to improve your experience with Navigatr.
Hi Rox,
What an optimist...
...My only intention in putting all the issues into one post was to help the community. In fact, I was hoping to do posts which outline the workaround for as many of the issues as I could...
Do you support doing this, or do you think Rogers should be the ones documenting workaround instructions?
No, you / we shouldn't waste time on 'workarounds', and neither should Rogers, because this total failure of user interface programming should be rolled back to the previous (not all that great) interface, not forced down our throats.
If this were an automobile, it would be comparable to 'upgrading' to octagonal tires, changing the text on the gauges to unreadably tiny and making it grey on a (slightly different) grey background, leaving out some of the controls (brakes, who really needs 'em), putting some of the remaining controls in the back seat and the trunk, and telling us that we should be glad for the new and interesting 'user interface experience', such as steering from the trunk using a periscope. And all this has been 'tested' by some of their in-house technical people.
Why would we even need 'workarounds', when this 'upgrade' is such an obvious improvement!
Lose the 'tiles', have default settings make sense (i.e. exit to the info screen of the recorded program you were watching), fix the font, add back *ALL* the missing program info to the main index page, etc., etc.
Sheesh!
Best regards,
Mr. A
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Re: New Nextbox Navigator
You've both been keeping lists of issues. I just spoke with an advisor at the Office of the President and she said I could email her a list of issues. I was going to start with the
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Re: Disney Channel re-branding & new Chorus Disney channels
So, now that we are less than a week away from Disney Channel Canada officially launching, can you confirm that Rogers Customers will be getting Disney Channel. We will have no need for Family Channel once it no longer carries Disney programming.
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Re: New Nextbox Navigator
Hi Krap.
Rtn doesn't/didn't have the ability to 'remember' the last program you were watching before you go and watch a live program, but the software before Rtn DID. I don't know if you remember SARA on the SA 8300 box - well that box had a dedicated 'playback' channel - Ch 950 - I think. And you could leave that channel and go to a live channel for a few minutes, and when you returned to 950, the program you were watching was there ready waiting for you - to continue watching from the location you left off.
But Rogers, in their wisdom of 'improving your TV experience' - REMOVED that ability during the 'upgrade to the NB2 - and they also removed about 15 other USEFUL features - most of which I used every day. (features like being able to record just certain parts of a program (like only the starting monologue of Leno or Letterman, etc.) - so you could record precisely what YOU wanted to record. For example, there are certain programs that I KNOW are going to be only commercials during the last 5 minutes of the show - so I would only record the first 55 minutes. And you could specify if you wanted the program to record 1 or 2 minutes longer - and I think you could have the program start a minute or two early - or more - if you wanted. And SARA had a bunch of other useful features - like a slo-mo THAT WORKED.
But Rogers idea of improving our experience is to take away features when they 'upgrade' - and that happened going from the SA 8300 box to the NB2 - and it certainly is the case with the introduction of Navigatr.
Lensman: About the 'surveys' that you may get - there are several types out there - and one of them is complete garbage and a total waste of your time. It is a total fraud that is poorly disguised advertising for certain products. The 'survey' I'm talking about PROMISES to compensate you for your time - and at the end they offer you certain free products - and they are ALL complete garbage that 99% of us would have no interest in. So please be careful of how you invest your time. One of those types of surveys is a #$%%@ insult.
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Re: New Nextbox Navigator
You are so correct. We still have an SA8300 (given to us a gift) and I prefer it in every way to NB3. The only downside to this box was the lack of recording space. Of course many used an eHDD to overcome this issue but the bottom line is that I still much prefer using this box to program shows than NB3 and we do not even have Navigatr yet! The dedicated channel was great and the ability to actually put in a specific start and end time will always be a major advantage over RTN. We resisted even changing our second SA8300 (a rental unit) until Rogers made us an offer we could not refuse. I just don't get it! Why does something that is considered new and enhanced always have less features than what we previously had?
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Re: Frustrating Customer Service
Even if the store failed to do it, why can't a call to customer service get it activated using the serial number?
As long as it's not on a stolen list or attached to another account, I don't see why customer service couldn't do it.
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Re: New Nextbox Navigator
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Re: New Nextbox Navigator
The result makes the 'o'-less Navigatr upgrade look like a brilliant stroke of genius by comparison. (I can see the ads now: 'User quote: "Navigatr... a brilliant stroke of genius..."')
Basically, the project management software required a lot more effort to use, costing manpower and overhead, the data was basically made up in order to get the processing done over the weekend (everyone now had to submit timesheets for the entire week by Wednesday noon), etc., etc.
I (foolishly) asked one of the senior management how the unusable mess that used to be project management could possibly have been implemented. His answer: "Integrated systems are the way of the future. Yes there are some problems, but get used to it."
Integrated yes, but *implementation* matters.
Just like at Rogers, the senior level is unaffected, of course, and can force people to use the software. The 'fix' was to a) collect all the complaints and suggestions, b) put a team in charge of 'fixing' the software, c) removing certain functions to try and streamline the software, and d) declaring "It's fixed! Now back to work everyone!" Sound familiar?
Only when it hits the bottom line will something actually be done. Since TV makes up more than 1/3 of Rogers revenues, that might actually happen sometime in the not-to-distant future, but the senior executive(s) responsible aren't going to fall on their swords, because most customers won't complain, and probably won't do anything about it.
Just a suggestion -- go to a friend's house who has Bell TV and see how it works by comparison. Suggestions for the improvement of Rogers Navigatr will probably be easier to come up with.
Regards,
Mr. A
p.s. - Seriously?!? Only one 'like' for my previous post?!? I thought the car analogy was pure gold!!!
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Re: New Nextbox Navigator
Thanks, yes, I'm aware they are thinly disguised ways of advertising, however, I figured they paid for it and with a bit of luck are actually doing something with the stat's they get. If they get enough "Very poor" answers on those sections re the PVR maaaaybe they will add that to the complaints filtering in from every which social media direction...
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Re: New Nextbox Navigator
An aside regarding not being able to do rollbacks, etc. I was speaking to a friend of mine who lives in the same city. Asked him what he thought about the new Navigatr. He said he didn't have it. Oh, why not? I asked. Turns out that way back when Rogers rolled out Netbox 2.0 he was still on 1.0 or the old SARA (sorry, I haven't kept up with all the names/dates). He HATED the new 2.0 and called and complained. They rolled him back and he has ever since NEVER received any of the updates! How that's possible, I can only assume, is that Rogers DOES have the ability to NOT force things down our throat if we request they do not do so...
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Re: New Nextbox Navigator
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Re: New Nextbox Navigator
shan-man wrote:
You've both been keeping lists of issues. I just spoke with an advisor at the Office of the President and she said I could email her a list of issues. I was going to start with the @roxandtreez list, add a couple of my own, and send along. Are there any additional issues you'd like me to add?
If a OofP staffer has to ask for a list of Nagikrap issues, the President is so out-of-touch with customers and likely his own staff, that he really should resign today, or be fired by Rogers board.
Guy Laurence,Rogers CEO, from his BIO on Rogers.com:
He is a strong executive who takes decisive action in complex, capital intensive businesses. He is passionate about the customer and this thinking guides his decision-making and his approach to operational excellence.
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Re: New Nextbox Navigator
JohhnyRockets wrote:You are so correct. We still have an SA8300 (given to us a gift) and I prefer it in every way to NB3. The only downside to this box was the lack of recording space. Of course many used an eHDD to overcome this issue but the bottom line is that I still much prefer using this box to program shows than NB3 and we do not even have Navigatr yet! The dedicated channel was great and the ability to actually put in a specific start and end time will always be a major advantage over RTN. We resisted even changing our second SA8300 (a rental unit) until Rogers made us an offer we could not refuse. I just don't get it! Why does something that is considered new and enhanced always have less features than what we previously had?
You are very wise to hold onto your SA8300. It runs circles around the NB2.
I actually like the NB3 hardware, its compact, tons of storage and ability to record more than 2 at time is useful on occasion.
One hardware issue with the NB2 and NB3 (or maybe its the software, in which case the Navigatr fixes Rogers is working on can fix it) shows up when recording a channel or a recording is playing that was selected when that channel was being displayed, and you use pic-in-pic. it just won't display that channel. Why is a recording blocking a channel from displaying, esp. on a machine that can handle 8 programs at once ?
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